Reviews
Video Review By Darla
Video Review By Charles
My husband and I have been very pleased with Coventry & Gattis! They have so far provided excellent service, from the first phone call, to the on-site estimate, and to the actual doing of the work today. Their technicians are knowledgeable and have gone above and beyond. We typically have tons of questions, and David and his partner (can't remember his name!) very patiently and thoroughly answered every one of them. They even caught another separate issue that we may have been having with our roof. It's hard to find companies that care enough to go above and beyond in this way, and we truly appreciate it! On a side note, I did compare other HVAC companies and Coventry & Gattis provides excellent service for very fair prices too.
David was very pleasant, arrived on time, professional, and proficient! He was thorough in his inspection, and trouble shooting, as well. 5 ???? easily earned!
Installed three complete top-of-the-line Trane units in the heat of a Texas summer. This company is great to work with. Chris made an excellent sales presentation that swayed us away from another company. The General Manager (Greg) was here a great deal of the time and was friendly, informative and got right in there and worked with the crew. The installers were great. They took care of my house (no dings!) and really seemed to care about working with me to get things working again. C&G beat the big box companies (you know, the ones with the really bad TV commercials) by several, I mean SEVERAL, thousand dollars. Cudos to Lisa who kept me continously informed on where and when. If you're looking for a fair price, excellent customer care and skilled technicians, give them a look - it worked out great for me. Thanks C&G!
Called around 9:00 AM for our contract appointment this morning and Tarek was here between 2-4. Fabulous diagnostics and repairs. Our air conditioner system is 12 years old and has never had servicing. It was overdue. Working far more efficiently now. Tarek pinpointed the issues, showed us pictures of before and after and all the readings. Coventry and Gattis is reliable, efficient and very reasonable. Customer service is OUTSTANDING. Ask for Tarek.
We have used Coventry & Gattis for years (and have always had a wonderful experience), but today exemplified their true excellence in customer service. Our AC went out in the middle of the night. I called first thing this morning (on a Sunday), and they sent a service technician out right away. He quickly diagnosed the problem and repaired our unit. I highly recommend Coventry & Gattis for their dedication to customer service, timely response, and quick repair. Thank you, Coventry & Gattis!
I've been a homeowner going on 15 years 2 different homes and numerous AC issues over the years. I have used several different AC companies for service work, inspections, and part replacement. I must say Coventry and Gattis is far better than any company I've used in the past!!! It's starts with Lisa in the office and runs through all there service techs. I believe you will not find a better company out there. They are honest and have the upmost integrity!!! They far succeed expectations on communication. They go out of there way to fix your issues as quickly and efficiently as possible. They will be the only company I will recommend from this point forward!!! Good job to all of you at Coventry and Gattis!!!
Thank you Dave for keeping us cool once again. Great service as always!
I have used several different HVAC companies over the years, and for the most part, all have been very good. However, after an issue with one of my A/C units, one such came out and and gave their diagnosis that an all new system was needeed (which in all fairness was ultimately accurate), I decided to call Coventry & Gattis for a second opinion. I had received some positive feedback from others on NextDoor, and my experience was equally positive after their first visit. Chris (co-owner) from C&G came out and confirmed the issue - I needed an entirely new system. However, what he did differently was to walk me thru not only why he recommended a new system, but he also offered some alternative solutions which ranged from a seasonal solution to pricing on a new system and a couple of other ideas in-between. I opted for the seasonal solution which worked for another season or two and was CONSIDERABLY less than a new system. After a few visits from C&G on this and other matters, I found every visit to be exactly the same - thorough, professional, the problems were solved, pricing was fair and all of this with a little patience thrown in for good measure. Fast forward to July 2019, and we realized a new system was the best route going forward. Chris again came out, offered one-last seasonal solution until his crew could come out a week later to install the new system. These gentlemen were incredible. They were fast (in by 8:30am and out by 3:00pm), they were professional, they answered every question we had, and after the job, they cleaned and vacuumed every area of the house in which they had worked. I would gladly recommend Chris and his team from Coventry & Gattis for anything from service to an entire system replacement.
Fantastic Experience. Customer service was superb, thank you Lisa. Technician came out during the hours my appointment was scheduled, diagnosed the problem quickly, and fixed it just as fast. Thank you Cedrick! I will be using Coventry & Gattis again as well as recommending them.
Great all around experience dealing with Coventry & Gattis, everyone I spoke with in the office was kind and helpful. The technician Tarek, who completed my service request was very knowledgeable and very courteous. I would highly recommend Coventry & Gattis to my personal friends and family!
